Monroe Community Mental Health Authority
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Appealing Service Decisions

Notice will be given when a decision is made that denies a request for services or reduces, suspends or terminates the services already being received. Everyone has the right to file an “appeal” when they do not agree with such a decision. There are two ways to appeal these decisions, but it is important to note that there are time limits on when an appeal of a service decision can be filed.

Appeal When appealing, one may:
  • Ask for a “Local Appeal” by contacting Customer Service at (734) 243-7340 or toll free at 800-886-7340.
  • Ask for a Local Dispute Resolution Process (a local appeal) by calling Bridgitte Gates, Appeals Administrator of Monroe Community Mental Health Authority's Customer Service department. A local appeal must be requested within 45 days of the denial.
  • Ask for a Second Opinion if one disagrees with the decision to deny hospitalization. The request for a second opinion must be placed within 30 days.
  • Request a Second Opinion if one disagrees with the decision on any services requested. The request for a second opinion must be placed within 30 days.
  • Medicaid recipients may ask for a Medicaid Fair Hearing before an administrative law judge (a state appeal). This request for a fair hearing must be placed within 90 days.
  • Or if one does not have Medicaid, ask for a review of the Department of Community Health Alternative Dispute Resolution Process (a state appeal). This can only be done after the Local Dispute Resolution Process is completed and there is still disagreement with the written results of that local appeal.

Any appeal will be completed quickly, and an opportunity will be given to provide information or speak (or have someone else speak) regarding the appeal. Please contact MCMHA Customer Services to file an appeal.

Please call the Recipient Rights Office at (734) 243-7340 or 800-886-7340 with any questions or concerns about the appeal process.