We are your link between you, your community mental health system, and your community.

Some of the things Customer Services staff can help you with:

• Understanding the Mental Health System
• Questions about your benefits
• Information on how to get and/or pay for services
• Concerns about your care or about staff
• Filing a Grievance if you are not satisfied with your services/supports
• Your Appeal rights
• Your Rights as a mental health or substance abuse consumer
• Learning ways to advocate for yourself (Self-Advocacy)
• Information on how the organization runs or is structured
• Making sure you get information in ways you can understand, including a certain language or format.
• Learning ways you or your family can have a voice and be a part of how our region does business.

Please contact us at:

Customer Services 1001 South Raisinville Road Monroe, MI 48161
Phone:	(734) 243-7340
Fax:	(734) 243-5564
Toll Free:	(800)-886-7340
TTY:	(800) 886-7340
Customer Services Hours:	8:30 a.m. to 5:00 p.m