If you have a complaint, concern, comment, suggestions, or just want to talk, we’re happy to assist.
Give us a call at (734) 243-7340 to get in touch.
Service Hours: Monday – Friday 8am – 5pm
*Off hours appointments available upon request.
Here are some of the things Customer Services can help with:
- Orienting new consumers to our system and services.
- Providing assistance with understanding your available benefits or any problems relating to benefits, along with any charges, co-pays or fees.
- Complaints or problems with services you are receiving.
- Accessing transportation for medically necessary services.
- Information about our current provider panel.
- Access to information about our regional partners including annual reports, organizational charts, board minutes/members/meeting schedule.
If you are not satisfied with the response to your complaint, or you would like a different option, Monroe CMHA is accredited by the Joint Commission andyou can file a complaint with The Joint Commission in the following ways:
- Online: http://www.jointcommission.org/report_a_complaint.aspx
- E-mail: firstname.lastname@example.org
- Fax: 630-792-5636
- Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Recipient Rights: The Recipient Rights Office is here to make sure your rights as a consumer are protected while receiving services.
As a consumer of MCMHA, you have rights that are protected by law. If you feel your rights as a consumer are being violated, contact Recipient Rights or Customer Services immediately. Examples of your rights include:
- Receive services that meet your needs.
- Receive services in a safe, sanitary and humane environment.
- Know the benefits and consequences of your services.
- Be treated with dignity and respect when receiving services.
- Be free from abuse or neglect.
- Have your information kept confidential
For more information about your rights as a consumer, download the full handbook (available in English, Spanish, and Arabic, as well as audio format).
You may also contact the following advocacy organizations to assist you.
- Alliance for the Mentally Ill (AMI) – (800) 331-4264
- ARC of Monroe County – (734) 241-5881
- Association for Children’s Mental Health – (800) 782-0883
- Michigan Disability Rights Coalition – (800) 760-4600
- Michigan Protection and Advocacy Services – (800) 288-5923
- United Cerebral Palsy-Michigan – (800) 828-8905